Sleep Number Free Shipping January 2021

We bought this bed three years ago. We have had very few problems with the bed but I have concerns about the massage feature. It's noisy and needs constant attention.My major complaint is with the upper management. They distant, unsupportive and rude. The people on the front lines are friendly but not always knowledgeable about the product. I would not buy this product again.

Warning!!! Do not buy a sleep number bed and use another Leggett and Platt base. Only their adjustable bases work with their beds. The sleep number sales staff will not tell you this and when they deliver the bed, even if you return it, they will charge you over $400.00 for shipping. After several phone calls with ridiculous wait times that felt like days on hold, I finally got to someone in the corporate office who reversed the shipping and agreed this was an employee education issue that I should not be responsible for.

I love the store in Riverpark Oxnard. Ask for Jose, he’s wonderful. Love the bed. Love the pillows, excellent customer service!!!!

We have had the I 10 split king with all the bells and whistles for about 5 years now and in all fairness it’s been a comfortable bed. That being said, we have experienced problems with it that have us looking for a new one. First, after awhile the side panels break down from age/wear and need to be replaced. The company will pro-rate the charge on these items based on how long you have owned the bed, therefore the longer you have owned it, the more you have to pay. Second, the cloth that holds the whole bed together loosens up over time and the bed begins to side off the foundation which causes you to list to the outside all night. This seems to be a serious design flaw and would not take much, in my opinion, to resolve if the company really wanted too. If I were the company and someone was willing to put out 10 grand for a bed, I’d fix the problem. I have spoken to the manager of the several Sleep Number stores and the only fix they can come up with is for me to shell out another 10 grand on a Flex-King bed. I won’t bore you with all the whole conversation with customer support, it suffices to say the paying a lot of money to replace the mattress covers and side rails did not fix the problem, it only put a bandaid on it for a year or so. Third, the foundation is on rollers that you have to keep on something to hold them in place or the bed will roll all over the place at night. This is a major irritant, but I was assured by the manager of our local Sleep Number store that when I buy my new Flex-Head bed we would not have that problem. Lastly, the split king, which is two twin bed, is held together by two plastic clips and I think that could be done better.

So interesting that these reviews are either 1 star or 5. No in between, which is how reviews usually go, subjective. My husband & I have owned a SN bed for about 15 yrs now. Anytime we needed anything this company has been responsive & helpful. My husband has finally ended up selling these beds for 6 yrs now & is a store Mgr & it's been one of the most rewarding experiences of his career. People come into the store as a last resort many times, in pain & needing help. My husband & his crew have the privilege of walking customers through the steps to find the best bed for them. They follow up, & the customers sometimes beat them to it, telling them they love their beds. They answer questions & concerns of both their own customers & of those from other stores, because building & sharing the SN name is THAT important. Yes there are occasional customer service problems when calling corporate or with delivery, but it's rare. Overall, this really is an amazing company!! They have a great product & they are wonderful to work for!!!

Had back problems.....not anymore.The sleep number 360 is truly an amazing bed... 2 thumbs up....

The comfort that's passes its affordability your back would never forgive you If you don't try it