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We have cruised with many companies so believe we are in a good position to post this opinion. For my family and I we always feel we are in good hands when on board any of their ships. Their customer service is second to none. All staff on every level are courteous, helpful and offer a consistent high level of service. It’s the staff to us that makes the cruise a success and keeps us wanting to return. Ships are clean well maintained. Food, entertainment and onboard activities faultless thanks RC for many seamless cruises.Our preferred cruise liner without a doubt will always be Royal Caribbean.

Just back from our first cruise Was pleasenty surprised at boarding as read that it was hectic boarded in less than 5 minutes Went to find cabin and key was outside dumped bags and went off Found the food amazing not too much not to little service in dining room by Wai and Suresh brilliant Cabin was bigger than I was expecting we did find the buffet restaurant manic at times so went later or just had a snack Decaf coffee we found sometimes cold We booked 6 trips before we left and 2 were cancelled due to lack of interest we were then refunded and asked if we wanted different trips which we then paid again with 10% off but there were more expensive so out of pocket there plus staff just said they dont run the trips so cannot just change it over for same price Was disappointed that we didn't get on board spending as many we met did not sure how you qualify for that. Although bed saving is not allowed it happens and even though it says if the bed is empty for 30 minutes the the towel will be removed we were on deck for over 1.5 hours before the beds were sat on and nothing happened some even had 2 beds All in all we enjoyed the cruise saw some great shows and had some wonderful meals We would cruise with R C again if the destinations were what we wanted

Having read some of the reviews on this forum I feel very strongly that I need to redress some of negative comments with our experience of several Royal Caribbean cruises in recent years as what I can only describe as fantastic in all aspects, from service, cleanliness, quality of food and accommodation to the overall management and running of what is a massive very slick operation I do appreciate that from time to time some people may have a problem and that may be a genuine grievance, However I believe that people who have had an issue are significantly more likely to leave a negative review even if the issue was only one relatively small part of an otherwise good experience.The vast majority of people who have had a great time would tend not to take the time to leave a positive review, which then tends to give a disproportionately low level of review like this forum, when in fact the vast majority of people have had a great time Hence this post in an effort to give a fairer balance on what is an excellent cruise company in our opinion I do believe that if you are prepared to give poor feedback then you should be more prepared to give positive feedback when it is deserved

My husband & I have been loyal to Royal Caribbean for some years, and will continue to do so. Yes, we have had a few minor issues, but these have nearly always been sorted out effectively and speedily. We love the ships and the staff on the ships are usually very good - we all have bad days and so once or twice we have come across not so sociable staff - but 99% of them are fab.Royal Caribbean are nickel and diming with some of their cut backs, and slowly but surely some of the frequent cruiser perks are being cut back. However they still have the best loyalty program on the seas, in our opinion, so we will be staying with them.Definitely worth trying a cruise with them to see if its your thing - and I doubt you will be disappointed :-)

We booked with tui for a taster cruise with drinks package (independence of the sea) which was due to be paid 4 months before departure. When the drinks package was due tui informed us this was no longer available. I wanted to book an all inclusive which was agreed time of booking. I phoned royal they informed me this isn't a boose cruise. I was furious. It was my 60th birthday and wanted all my party to have all inclusive which included different coffees cold drinks and wines cocktail

I'd never been on a cruise, went, went again.....loved it.Not cheap mind you and the extras can catch you out especially for using the internet.Customer services was a little flaky at one point when they were clearly not sure what drinks were or were not included in the package which didn't help, but it all worked out in the end.Definitely go again.

This was my first cruise and, overall, I was glad to do it and had a great time. As with any 3 star review the were pros and cons, so let's start with the good stuff:Food, service and drinks we're all excellent all the time. The ports were awesome, but we did miss 1 due to weather, I was told be regular cruisers this is common, so don't set your heart on seeing everything!Kid's club was fantastic, my boy was desprate to go, rather than making him (there was a 7 dollar an hour charge after 10 but this is reasonable)Cleanliness and room cleaning very good.Now the cons!This is not a cheep holiday but after paying for your room and food EVERYTHING Is charged for! Drinks £350 per person! (with no drinks package a beer is £7, a cocktail £10 ish) kids drinks £50! WiFi £70! Be aware that a lot of the time you are near enough land to get a signal. Tips for drinks 70 quid and 400 pounds of tips automatically added to your room!! (you can remove this one but not before you sail) And lots more. My £3800 cruise cost over 5 grand!Linked to this is the constant, annoying up selling. Staff seem more focused on getting as much out of you as they can. We did save a lot of money booking excursions though Cruise 118, rather than on board.The organisation was poor with lots of queing to be first on and of boat.Lastly, and something that spoiled the trip was leaving the ship on the last day. We were made to leave room at 8:30 and leave the ship at 9am, our transfer was not until 11:30 we had to wait for 2 and a half hours in a gazebo with 1 wooden bench in 35 degree heat. There were no RC staff to help or advise. It felt very much like Royal Caribbean were saying, we've had your money now bog off!

Just wanted to share my positive experience with Royal Caribbean whilst going through this dreadful situation we all find ourselves in. We were due to take a cruise on 11th April from Fort Lauderdale. I telephoned Royal Caribbean just 1 week ago to request a refund and it is in my bank account today. No problems. I have a lot of confidence in Royal Caribbean as a company and I have actually booked another cruise for 28th March 21 because I know if there are any issues it will be dealt with promptly. Well done to you and your staff for working so hard during these dreadful times.

I saw a review on here that described RHI cruises as 'Butlins on sea'. Having been to Butlins in my youth I see the similarities: full board, bars, swimming, music, shows, even cramped chalets/cabins! We now have more disposable income and can afford to attend these 'holiday camps at sea'. So much here then comes down to perception. If you feel you are going to get gentile, glamorous, cruising of yesteryear, then you are going to be disappointed. However, if you are happy with a kind of 'Butlins gold standard', then you are going to be fine and have a great time. My kids certainly did. There was so much to occupy them.For me the stand out was the food and the customer service, both of which were excellent, and the experience of travelling by sea to other countries. The negatives, principally that the ship feels cramped - though this is subjective of course.

After much soul searching booked 9 day Fjord cruise with Royal Caribbean. Had to provide lot of information up front as my wife is disabled and needs large scooter to get around ship and shore. On arrival bags disappeared from car park and re-appeared in cabin. From the start all staff could not do enough to help and were friendly. Disabled cabin was substantial with good shower facilities. Website details and travel agents did not make it clear that kettle and coffee were provided. This was essential as my wife needs heat to deal with the pain. Restaurant staff and meals were very good and they assigned us a permanent table to prevent parking problems. Would advise booking "my time" dining online as early as possible as gets busy. Many activities available which we did not take part in but obviously some did. Little promenade cafe was great for snacks and could really be extended. Free room service on continental breakfast was a godsend. Main negatives were price of drinks, fact that duty free prices did not appear to be duty free and were no better than UK online. Also continual marketplace sales of artwork, watches etc etc. Even a Toblerone was over twice the price of normal duty free on a ferry. Basically trying to grind out the last buck. Personally I would be tempted to remove the jewellery and handbag shops and increase passenger cabins. Also run specials promotions with some bottles of wine cheaper to encourage more sales, most people purchased by the glass. Possibly cut down on entertainment activities when it's a restful scenic cruise. Will be booking again as staff and people we met were great.