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My husband and I have had a total of 3 separate sets of flights with Vueling, all of which have been cancelled by them because of the Covid-19 pandemic. The first cancelled flight, we were able to change for later dates but did have to pay an access on exactly the same flight route. Then this flight was cancelled too and also the flights that we had booked over 6 months ago for our normal summer holiday and even though we tried to re-book for later on in the year, found that the website didn't work for "cambio de vuelo" . So we opted for a refund, which turned out not to be a refund but an amount of money in the form of a voucher and which didn't refund the whole amount for the tickets that were paid for. Now on trying to use the vouchers to buy some flights at the end of the year, the website does have a section to "pay with voucher" but it doesn't actually work and has been going round and round now for about an hour without actually making a payment. This is the third time that I have tried to use a voucher without success. The Vueling website is one of the worst that I have ever experienced. It's slow and often needs several attempts just to book a flight. Time to move into the 21st century Vueling!

I have flown with vueling repeatedly and had excellent service every time, our most recent flight was cancelled within 3hrs of us checking in due to a technical issue with the plane. Not only did they offer alternative flights but they also refunded us the cost of our outbound flight when we chose to fly with a different company to get to our destination quicker than they could get us there with their alternative. They also honoured our return flight which went ahead without any issues and then compensated us in full for the cancelled outbound flights. I would definitely recommend them and have already booked my next flight with them. Very happy customer

Everything works - good ticketsale ,fly in time , personale smile and friendly - Will fly with this Company again soon , they were better to talk so you could understand

Used Vueling recently for the 1st time from Gatwick to Alicante and had a great experience with them. I would definitely use them again but i usually fly to Manchester or Liverpool which they don't do direct from Alicante. Service was good despite it being late night and the end of a very ling day for the crew.

Of all the airlines companies that I travelled with, this one has been the most reliable. Good prices and good hours. Always friendly.

Got my claim for 10 hour delayed flight in 7 days.

We were apprehensive about our flights due to all of the negative reviews on trust pilot but had no problems whatsoever on our flights outbound and inbound. There were no real delays, our luggage was in one piece and arrived within 5-10mins of getting off the aircraft. All in all we found flying with Vueling absolutely fine.

I had no problem with this company. The flight went well and even arrived earlier than expected. No free food or drinks on board but you get what you pay for. Cheap flight specially if you book it in advance. :)

When I booked I had not heard of this airline but the post booking communication seemed decent enough. However, once I started seeing the reviews of others I was concerned. I have to be fair. The online booking was excellent and the only issue we faced was a delay of a little over an hour. BUT, I overhead other passengers whose flights had been cancelled the day before and the poor treatment they had received. This just added to my anxiety.The plane was average leg room. The outgoing flight was on a plane with far superior leg room. The service on board was good.In all, while our experience was relatively OK, the dreadful reputation of the airline means I could never recommend and would never travel with them myself again.

I dont know what all the bad reviews are for, i've always used Vueling and find them the best budget airline. Much better than Easyjet I can assure you.

Considering the low prices, it's actually pretty decent. Not a lot of space for the legs, but otherwise enjoyable. Not at all luxury, but if you don't care about that, when no problem. Nice staff too.

Had one of the best airline experiences with checking in. A BIG thank you to Carlos Silva for the 5 star service & assisting 2 Australian girls with luggage.

We booked flights from Gatwick to Barcelona for a family holiday (myself, husband and two young children) through the British airways website - as a comparison site found the cheapest flights for us.We booked the flights seamlessly online but I didn’t notice the small print that said the flight was actually with Vueling.The day before our flight, I checked the flight number and that’s when I realised we were not flying BA. I’d never heard of Vueling so the first thing I did was check trust pilot. I was MORTIFIED. The reviews were AWFUL and I had that sick feeling in the pit of my stomach! I was certain it would be a nightmare!How wrong I was!!!!Check-in was speedy and straight forward (!3 lady on the desk was polite and professional.We boarded the plane and although it’s probably the most basic cabin I have ever been in, it was clean and tidy.The cabin crew were excellent and seemed extremely competent.We were delayed by a few minutes due to some late passengers but the pilot communicated the delay and informed us that we would not be held-up too long.The flight was fantastic. In-flight food and drink were reasonable.We had cross-winds to contend with during landing but I have to say it was one of the smoothest landings I’ve ever experienced!Our baggage came out on the carousel before we’d even got through passport control and all bags and buggy were present and correct - no damage or missing items!We had exactly the same experience on our return flight and for the money, I can strongly recommend them!I wish the other few hundred passengers on our flight would leave a review too because it would certainly put people’s mind at rest!Much better than my previous easyJet and Ryanair experience so if you’re contemplating using Vueling, then I say GO FOR IT.Thank you very much!

I like Vueling airlines, a very good lowcost airline in Europe!We flew in May 2019 twice - from Paris to Barcelona and from Barcelona to Majorca and both times we were satisfied.What you need to know about them?How to buy tickets for Vueling.You can through the application Skyscanner or Vueling (or their website).Their website really slows down, but you need to wait, because the desktop version has many features that are not in the mobile application.Staff.the staff is friendly, if at the airport you don’t manage to do something yourself, they immediately help.Luggage.Here is what is written on their website:and further:and finally:However, they do not find fault if the weight of the luggage is more than 10 kg, I had 14 kg and they did not check.They have 3 types of tariff - Basic, Optima, Timeflex.We took two tariffs, as my wife had two baggage - hand luggage and a bag of 20 kg (shopping in paris and barcelona), and I only have hand luggage.I bought myself a Basic fare (hand baggage 10 kg) + paid extra for choosing a seat (to sit next to my wife), and I took Optima to my wife (hand baggage 10 kg + checked baggage 25 kg + choice of seat).After payment, the confirmation arrived and the boarding tickets immediately arrived.They can be printed, but you can also not print, you can simply register through the QR code on the phone, which we did.The ticket shows how to fold it, everything is very simple and convenient.Seat selection.The cost of choosing a seat depends on a number of:21-25 rows - 4 euros.16-20 rows - 5 euros.11-15 rows - 6 euros.10 row - 14 euros (20% more space here).Front rows (5-9 rows) - 9 euros.Space Plus (More space and priority landing - 2, 3, 4 rows) - 17 euros.Space One (More space (+ 20%) and priority landing - only 1 row 1 st) - 21 euros.I paid extra for 8-15 places, in terms of saving these are the best places.The choice of Basic fare + seat extra charge was cheaper than buying Optima tariff.Therefore, if you do not have large luggage, choose this rate.The accuracy of the flight.Both times that we flew this airline, the flights were on time.Food.Both times we flew for short distances, so there was no power.Advice - if you are hungry, buy yourself a meal in advance at the supermarket, as the airports are more expensive.If you don’t care about money, you can eat at the airport or on board Vueling.Cons of the airline.1 - the seats do not recline, because of this, that it takes up space, because the airline simply rammed a lot of seats in the cabin.But! My legs are comfortable (I have a height of 175 cm, but there were people in the salon and they were 180-185 meters tall and they were clearly not uncomfortable).Since the flights are short - 1-2 hours, this does not cause discomfort, in extreme cases, you can walk through the cabin.2 - when buying tickets of two different fares, like with us (Basic + Optima), you cannot choose two fares at once, you must first buy a ticket for one fare, because again find the same flight and buy a ticket for it.And what if there are only a few tickets left on this flight and everyone wants to buy it?Then one of you will fly (who already bought a ticket), and the other can stay.Therefore, it is necessary to do all this very quickly, within 1-2 minutes.It is best to import all of your data and your partner / friend / wife to their website, then the program itself adds it.Here is such a minus for this application, by the way on their website the same problem.Summary - if you want to choose a low-cost airline in Europe, choose Vueling.