Thrifty Military Discount January 2022

We rented a vehicle from Tampa Florida in March. The process was adequate and the vehicle good. When returning to the airport for our flight home, the toll booths for the Sunshine Skyway were all closed due to the corona virus. The flashing signs just said we would be billed by mail. So we expected the bill for the $1.50 toll. What we received was a bill for that plus $9.99 administrative fee from Thrifty. The letter was worded as though we neglected our responsibility to pay the toll, which was not at all the case. The toll booths were all closed due to corona virus. We had no choice. We paid the administrative fee but it is an unfair charge.

I like to shop at the thrift store is more cheaper and you do get. Thank you very much

I read the reviews on this page after making my booking, and i was horrified. I thought for sure i was going to be ripped off. I hired a BMW 5 series. The car was in perfect condition when i received it. It had done around 2000 miles. It was clean and had a full tank. The staff were first class. No issues at all getting the car. I arrived early (by about 1.5hrs) and they arranged for the car to be brought over from storage asap. The deposit is ridiculous, and it's the only reason i didn't give 5 stars. It was 1500 GBP for an 8 day rental (although i understand that it is the same regardless of duration). The price of the hire was 250 GBP which was unbeatable! Other companies were around 700 GBP for the same car/duration. Returned the car a day late and they charged me a very fair 22 GBP extra. No issues on return, they signed the car off and my deposit was returned within 7 days.

Excellent customer service in JFK! Taking car was easy and without any delay or problem, and returning car with Jay was absolutely fabulous experience. Definitely will come back to Thrifty Car Rental.

Booked car hire through Zest .I was offered an upgrade to a automatic car for 20 euros a day which I accepted but was not made aware that its 20 euro a day plus taxes which can add up to quite alot if you hire car for a week or more.I raised this with Zest who I booked with but they just said you signed agreement.I want to make everyone aware of this stealth charge when hiring a car with Thrifty and lets be clear after a flight and a long days travel who is going to read through the long terms and conditions of car hire agreement.I just want the staff to be honest and say yes the car is 20 euros a day plus 20 percent tax thats all before I hand over my hard earned holiday money.

I rented a car over the weekend for one day but my plans changed so I asked Jeff (thrifty customer service agent) if I can extend the car to two days instead of one. He said yes and it will be the same price, that never happened. Usually if I extend my rental it will cost more than what I paid during my reservation but I’m glad Jeff was very helpful and was kind enough to give it to me for the same price. Jeff you rock!! I really appreciate you for helping me. Thank you again Jeff! Keep up the great customer service

On a recent trip to St. Louis I rented a car from thrifty on Cypress Road St Ann. Upon arrival I was met by Michelle, super sweet and super nice. After a day or so I was having an issue with a tire, I brought the car back and instantly they switched cars out and I was very happy about their concern for my safety. Unfortunately I left a key on the chain that I desperately needed. But by the time I called the car was already re rented. Then I called and spoke to Jeff, he was fabulous spent time listening and spent time trying to get my key back. Well he succeeded to retrieve my key, call me and have the key in my hand the next day. It was a pleasure to deal with these people. I unfortunately never got to meet Jeff but I would like to say thank you, again!!! Keep up the good customer service.

Thrifty in Calgary airport were excellent today. No waiting to pick up the car and helpful clear instructions on where to find the car. Return was equally efficient and Saba checked it's out quickly and efficiently and directed is to the terminal. I would be happy to use them again any time.

I inadvertently hired a car from Comiso Airport in June 2019 for 3 days less than I needed it and then had to get quotes for the other 3 days. As usual Thrifty came through ! I have often used them and have always found them to be first class. The trauma caused by my carelessness was removed and they allocated me an upgraded car. The all female staff were terrific

Wow, so impressed! Returned my Thrifty car at hertz/thrifty in the San Antonio Intl airport. 30 minutes later, I realized my wallet was missing. Ran back the the car return and found my car, the return agent on the spot helped me search the car but no luck. She sent me to the Hertz gold office and the agent there called the folks in charge of the lost and found. Nothing there either. Deana the manager of the lost and found came out in person to tell me she hadn’t found anything. Once I explained the car had just been turned in, she thought of another place to check, and miraculously, the person who had just cleaned the car, Abdi, had already found the wallet and turned it in! I was so impressed by the response and concern of the Hertz/Thrifty employees. It was “all hands on deck” until the wallet was found. Again, special thanks to Abdi, Deana, Austin and Stephanie. Great job all

Very helpful and polite staff!! I was served by Anna (Heathrow branch) who helped me with the process of acquiring the rental, she was a absolute star! The systems were down but she did a amazing job to overcome this problem and had me leaving the branch in no time at all and as a very happy customer :)

Had great experience with thrifty at Costa Rica , no hidden fees and we got what we paid for and what was on the voucher , customer service was great

I am a loyal customers of thrifty. There customer service is always great. Whether I’m renting from MYR airport or the North Kings Road location In Walmart I’m always pleased at the level of service and the vehicle I receive. Belinda Tucker gives thrifty rental car two thumbs up. SC

I rented in Nimes France, picking up at the Hertz desk. It was explained to me I had 2 options on return, either bring it back with a full petrol tank though the assistant warned me the nearest petrol station was 8 km away, or return it nearly empty and their charge for refuelling was the same price as petrol stations and it would be more convenient for me. I asked if there was an admin charge if I brought it back without filling it and she clearly said no. I returned the car with 1/4 tank full as that was all that was used, at the desk and was told to come back in 10 minutes after the inspection. I went with my family to check in with Ryanair to find out once you've done this you go straight through to departures as Nimes is a small airport. My family did, but I couldn't do this as I had to go back to Thrifty, therefore I was in a bit of a hurry as I knew I had to queue all over again at the check-in desk before boarding. The invoice was ready and I signed it. When I got home I realised there was an admin fee added for filling the tank plus 20% VAT adding € 45 or so to the bill. I complained via customer service email but was told as I had signed the invoice there was no refund due. I responded asking to escalate the issue and had no reply. Trying the UK website I got a reply saying they could not help as they only deal with UK rentals.

Thrifty experience at Miami, fast and efficient however, they could be so much better, here is my reply to their survey request.The car was great and the process very easy.However, having been to America before I specifically asked for an All Inclusive deal, however when we checked in we were greeted by MRS Hostile, take it or leave it, just what I wanted to avoid.She started to try to sell $18 roadside assistance and insurance. Sensing I was not completely stupid she reduced to $8 per day assistance observing our own insurance would cover the extra $10 per day. We succumbed but I was already very disappointed.She then, following company policy, tried to scare us in to purchasing a Sun Pass for 2 weeks at $50 a week. I pointed out we would only be driving for 3 days but she insisted I would be mad not to take her offer and each transgression would cost us $15 plus toll fee.Luckily I had done my research and we bought a 5$ pass from a supermarket and loaded it with $35 which more than lasted the trip.I realise rules are rules and tourists are tourists but if you looked at us as potential future clients and seasoned users of trip advisor and not stupid cash cows, may be you would get better recommendations and more happy reviews.Landing in Miami where 99% of the people seem to be Cuban and hardly any English is spoken is bad enough but when everyone seems out to get the tourist, you should look to be a saviour not just one of the hunting pack.Thanks for inviting my comments, which I will share enthusiastically and which, may be, you will reciprocate with a well thought out reply. I am not holding my breath but would be grateful for your thoughts.I have given you a 5 as you were much the same as the rest, but I would love to give you a 10 next time because you listen and act.Very best regardsMike.