Thrifty Military Discount August 2022

Had great experience with thrifty at Costa Rica , no hidden fees and we got what we paid for and what was on the voucher , customer service was great

On a recent trip to St. Louis I rented a car from thrifty on Cypress Road St Ann. Upon arrival I was met by Michelle, super sweet and super nice. After a day or so I was having an issue with a tire, I brought the car back and instantly they switched cars out and I was very happy about their concern for my safety. Unfortunately I left a key on the chain that I desperately needed. But by the time I called the car was already re rented. Then I called and spoke to Jeff, he was fabulous spent time listening and spent time trying to get my key back. Well he succeeded to retrieve my key, call me and have the key in my hand the next day. It was a pleasure to deal with these people. I unfortunately never got to meet Jeff but I would like to say thank you, again!!! Keep up the good customer service.

I rented a car over the weekend for one day but my plans changed so I asked Jeff (thrifty customer service agent) if I can extend the car to two days instead of one. He said yes and it will be the same price, that never happened. Usually if I extend my rental it will cost more than what I paid during my reservation but I’m glad Jeff was very helpful and was kind enough to give it to me for the same price. Jeff you rock!! I really appreciate you for helping me. Thank you again Jeff! Keep up the great customer service

I inadvertently hired a car from Comiso Airport in June 2019 for 3 days less than I needed it and then had to get quotes for the other 3 days. As usual Thrifty came through ! I have often used them and have always found them to be first class. The trauma caused by my carelessness was removed and they allocated me an upgraded car. The all female staff were terrific

Arrived 5 days late after transportation problems. Desk clerk at Orlando first class in sorting the matter out with speed and efficiency. Added drivers twice for a few days without problem or difficulty. Very impressed with service provided.

Excellent customer service in JFK! Taking car was easy and without any delay or problem, and returning car with Jay was absolutely fabulous experience. Definitely will come back to Thrifty Car Rental.

Thrifty experience at Miami, fast and efficient however, they could be so much better, here is my reply to their survey request.The car was great and the process very easy.However, having been to America before I specifically asked for an All Inclusive deal, however when we checked in we were greeted by MRS Hostile, take it or leave it, just what I wanted to avoid.She started to try to sell $18 roadside assistance and insurance. Sensing I was not completely stupid she reduced to $8 per day assistance observing our own insurance would cover the extra $10 per day. We succumbed but I was already very disappointed.She then, following company policy, tried to scare us in to purchasing a Sun Pass for 2 weeks at $50 a week. I pointed out we would only be driving for 3 days but she insisted I would be mad not to take her offer and each transgression would cost us $15 plus toll fee.Luckily I had done my research and we bought a 5$ pass from a supermarket and loaded it with $35 which more than lasted the trip.I realise rules are rules and tourists are tourists but if you looked at us as potential future clients and seasoned users of trip advisor and not stupid cash cows, may be you would get better recommendations and more happy reviews.Landing in Miami where 99% of the people seem to be Cuban and hardly any English is spoken is bad enough but when everyone seems out to get the tourist, you should look to be a saviour not just one of the hunting pack.Thanks for inviting my comments, which I will share enthusiastically and which, may be, you will reciprocate with a well thought out reply. I am not holding my breath but would be grateful for your thoughts.I have given you a 5 as you were much the same as the rest, but I would love to give you a 10 next time because you listen and act.Very best regardsMike.

I had my doubts about Thrifty after having read some bad reports, so it was a pleasant surprise to encounter Lisa at the desk of Thrifty at Tampa airport. She did a great job in serving us. Quickly and without any fuss we got our car. We even got an up-grade to a full size car.

When you look up customer reviews for car hiring companies, most reviews are extremely negative. I can't help thinking that many of these customers must have been extremely naive. To avoid nasty surprises I recommend this attitude: Book directly at car hiring company, don't use an agent. Expect there will be extra charges, no matter how careful you are car hiring companies are not very good at making all expenses transparent on their booking pages. Expect them to try to up-sell extra insurances at the desk - just say no. Expect there will plenty of waiting time, especially during peak seasons, to get the car you hired. Make sure you get a receipt when delivering the car back.All right, back to my Thrifty experiences. I have used Thrifty twice now, and will probably use them again. First time was on Mallorca November 2015. This was out of season, so it took me only 5 minutes to get my car (a Ford C-Max). No issues what-so-ever.Second time was in Florence July 2016. Here I also fairly quickly got my car, but it turned out to be too small for a family of four with suitcases. Again I had ordered a Ford C-Max as I knew that would suit my requirements, but was offered a Fiat 500 X. Back at the desk more people had arrived in the meantime, so it took almost an hour to get a larger car at no extra charges. Not much you can do about that - expect trouble, and you won't be too frustrated. :-) Otherwise, no issues what-so-ever.

I am a loyal customers of thrifty. There customer service is always great. Whether I’m renting from MYR airport or the North Kings Road location In Walmart I’m always pleased at the level of service and the vehicle I receive. Belinda Tucker gives thrifty rental car two thumbs up. SC