Starwood Promo Code April 2024

Just ok, service can be improved

Love working them to find my next destination,

JW Marriott in Kolkata should not be a 5 stars.Stayed here for a friend's wedding, hosted at the hotel. Upon arrival (too early to get into room), they were unable to tell us how to check in, where to leave bags, and what the wedding schedule was, even though the hotel had an entire desk for the wedding set up. After an hour and chasing down employees, we were able to leave our bags with the concierge, and given bag tags. Standard. However, upon our return and check-in, we found that they had lost one of our bags. They were extremely un-apologetic, and just said they would find it and I shouldn't worry. Overall extremely unprofessional handling the situation. While they did ultimately find the bag, I was told it had been delivered to someone else's room, and that it was my fault because there was no tag. However, I, and my friend, had watched them tag it, and had the corresponding bag tag. Again, there was little apology, if any, and more of "I told you so" attitude. No offers for further help, and reiteration that the situation was entirely my fault.On top of this, throughout the wedding, they never really got their act together. While there were nice touches here and there, they were still setting up venues an hour after an event began (multiple times), asking guests to move off of couches, etc. This timeliness is perhaps cultural, but still left a lot to be desired. Their wedding help desk also never knew what was going on, if it was being manned, and often felt like they just made up things.The hotel was also supposed to give rides to the airport (arranged with wedding party), and had no information on this. When I asked about it, they said, "Yes, of course, we can have a ride for you." They were supposed to call my room and confirm, but after hours of waiting I went to go and talk with them where they tried to charge me the equivalent of $90 USD for using the hotel car, and pretended like that was the agreement the whole time. (The Uber ride in contrast was less than $2 USD).Overall, not a great experience. I will give the hotel credit for nice decorations, a great breakfast buffet, and a clean room. Honestly, I just expected more from a 5-star hotel. The 3-star we stayed in before in Kolkata gave us much better service, and we were treated much better as employees actively tried to help us.

Marriott is my go-to hotel chain! I need some special services as I am allergic to cleaning chemicals and perfumes. They always make every effort to accommodate my needs! They have consistently come through for me and have earned my loyalty!!

I had the pleasure of having a beautiful 3 days with Jackie #1948 at the front desk. Her welcoming personality and amazing service was unlike anyone I have met with Marriott. I look forward to seeing her again soon!

I just have to say what a pleasant experience we have had while in Austin for formula One. We are staying at the Sheraton Convention Center. Our first night, we ventured in the bar while waiting for a friend to arrive from the airport. We met the bartender, Sarah who was absolutely amazing from the first moment she greeted us. The warmth, hospitality and service is unmatched from any other place in Austin. The other bartender, an ogre, was unfriendly, sarcastic and passive aggressive. When this woman saw him being this way, she immediately took reign and turned our situation around. She was so great that we chose to spend the next evening with her, rather than venturing elsewhere in Austin. She made a dinner reservation for us and we immediately came back to the Sheraton after. She remembered all of our names, what we drank, where we lived and was just so hospitable. We then found out that we met her on her first day of work. She has been there two days! This is the hospitality that should always be offered. She makes us want to book at The Sheraton again, for next years race. It is your job, to keep her there! Thank You. Mr Haas

In these times of Covid-19, you can forgive some companies for being slow to respond to customer needs.Marriott however sent out an email from their CEO offering refunds almost immediately, and the hotel actually contacted ME a few days later to see if I would like a refund on an upcoming booking.I accepted, and the funds were back with me the next day (it's worth mentioning this was an international booking).I will 100% be booking again with Marriott when my trip is rescheduled. I have absolute faith in them as an organisation to deal with, and they have 'won' serious goodwill from me, compared to some of their competitors who are less scrupulous about returning customers money. They are clearly a morally principled company, and were a pleasure to deal with in what could have been a stressful time. Well done Marriott!

Recently spent a pleasant week at the Tokyo Marriott and greatly enjoyed it. Room was clean and spacious. Staff was incredibly friendly and the food at their restaurant was splendid.