River Island 20 Off September 2022

Hi ive been trying to order 2 T-Shirts on klarna but when i put the order through it keeps saying unable to place order using this payment and it aint my credit coz ive ordered a few times this way and never missed a payment and ive tried with my sister and brothers bank cards and its saying the same thing is there any reason why this is happening ?

Never had an issue online....in-store is another matter, my mother in law purchased 2 pairs of child's leggings for my little girl, unfortunately she got the wrong size, we were passed the 28 day policy which I understand but I explained my mother in law had been in hospital and was unable to return them, she went back last week but forgot to take them with her, (she is 85) so I go back today explained to the lady behind the till, was there any chance they could be exchanged as they were still in stock and actually still in store but she flat out refused, I again explained we didn't want a refund just an exchange for the next size up, still a no, to be honest she wasn't even nice about it, we spend a lot of money in River Island but this had annoyed me, my mother in law did ask me to purchase new leggings and a top while I was in store but I didn't because I was so disappointed and annoyed...

The quality of the clothes is good but theClothes is not as nice and reasonably price as they were before.

Excellent service

I was looking for a coat for my two nieces and three lovely young ladies called Zahra, Tanisha and Paige helped me find the costs and the customer service was amazing.River Island- Wandsworth

Always happy with the online order service and easy returns and communication is great.

Brillant Company lovely stylish comfortable shoes I got for Christmas also purchased their coat which felt so comfortable on and other items lovely accessories also purchased items at sale which was great value Love shopping in River Island as their clothing is so good quality wear a lot to work also and still great after washing them

Customer service great s

I'm really disappointed with RI's international delivery- or lack thereof. I have shopped with RI forever, no issues whilst I still lived in the UK, delivery or shopping in store, however having moved abroad and still wanting to shop with them, they just did not deliver (literally) with the service you would expect. I paid £10 for international delivery, there are no option it's just 1 delivery option. No tracking is included in the service and as customer services reps have said, once the parcel leaves the UK u cannot track it. My parcel never turned up, after contacting RI on Twitter initially (who completely ignored my tweet) I emailed customer services. Recieved a reply with the rep telling me to call round potential delivery companies to see if they're holding my parcel?!!!!! What the actual eff? I would have been better off trying to find a needle in a haystack. Suffice to say I didn't do that, if customs was holding an item they would at least attempt to deliver and ask u to pay any duties as necessary, not just hold an item and magically I should know. Complete laziness from that rep and quite frankly how she had the audacity to tell a customer to basically track your own parcel, now that we have your money go find it yourself essentially. Emailed back stating I wanted a refund in full, took a few days but was met with an email with a refund. Ultimately PLEASE find a better courier, I dont mind paying delivery but the items need to arrive!!!! 3 stars given cause this is my only issue with RI oh and the inept customer service rep I encountered first.

Staff always friendly, good selection of products. The website is also good to navigate. Good value for money.