Myheritage Free Trial July 2022

Have had very positive experiences with Anna and Vivyan. Clear, friendly, patient advice. Also had the benefit of speaking to Charlie which was helpful. Wait time was reasonable

I needed to change my email address and to recover my password. Your agent was very courteous and friendly, helpful and efficient. We were able to make the necessary changes and recover access to my account.

Good morning,Thanks for being keen to get a feed back. Your support team is excellent.Your site is fine except that I (like many people in my surroundings) feel that its incentives to "pay more" is too "pushy".Cordially,SAFFIEDINE-BEGUIN.

I received a very quick and helpful response upon sending in a ticket about a lack of update with my kit. They sent me a free replacement kit which I am grateful for!

MyHeritage is a great resource to manage data about your family. I use it for several years and for me it's a bank of knowledge. Recently, during the war in Ukraine, I don't have papers from the archive, but I still have all the information in my genealogical tree, which can be read all over the world from any device. Thanks to MyHeritage I found the branch of my family, which remained lost for many years. I found the information about a person in Google, then tried to find something in MyHeritage base and found relatives. It was spectacular. All the information I found is perfectly structured, it is convenient to search all you need through the base. Also I like MyHeritage resources for restoring photos and animating. It's great when you can see your great grandfather, killed by the Soviets in 1937, alive and smiling. Thanks!

A few days ago, after having received confirmation by email, I called by phone to confirm in-person that my DNA kit was received by MyHeritage in Texas and was treated with the utmost courtesy and consideration--by Anna. Anna informed me that I would be able to track the progress of the DNA testing process of my sample through my account. It's a simple process: Log into your account, click on the category marked "DNA," then the list of progress appears. The timeline of the progress is recorded and highlighted through each step. As each step in the process progresses, you will get a detailed, step-by-step, easy to understand description as to what is taking place in the lab with your DNA sample.Also, Anna informed me that if I ever have questions or concerns, I would be able to call at any time--as their phones are open 24 hours a day. The whole process of my DNA analysis should take three to four weeks. Not a long time to wait! I'm very patient anyhow! According to all of my investigations into DNA testing companies, MyHeritage is rated #1 in its extensive and comprehensive analysis of autosomal DNA and is noted to have the best tools in which to do so. And of all the DNA testing agencies, MyHeritage has the largest database for tracing ancestry and living (yet unknown) relatives! As of today's date: 12th of May 2022 (as of yet...), MyHeritage doesn't test mtdna (mitochondrial DNA/Maternal haplogroup) or ydna (Y-chromosome DNA/Paternal haplogroup) ....Today, I received an invitation to upgrade at half price ($60.00) my DNA kit from its current "Ethnicity Estimate and DNA Matches" to the "Genetic Risk Reports" as concerns health and the possibility of disease. Although I consider this a good deal of great value, I presently choose to forgo it, as at my present age of sixty, I'm well along in my knowledge of my health and of my family history...and actually, it's very good! My 89 years young mother has never had a major health issue and takes only two prescription drugs, one for thyroid and one for cholesterol. I do encourage others to consider such offers of upgrade, as (obviously) they can be extremely beneficial! Now, for those relatively few individuals who've complained about MyHeritage being pushy with such offers, my answer is that as long as an agency's science is sound, the business angle is quite acceptable. As all DNA testing agencies operate as institutions of science, they also are legitimate operations of business in the field of health... Nothing wrong with that whatsoever! And so, in conclusion, I happily and eagerly await the details of my test results!P.S. I have tested ethnicity through another reputable DNA testing agency with excellent and impressive results, but at a much greater expense! As I already had vast knowledge of my family ancestry/history, I was very moved and impressed to find that the DNA testing confirmed a great deal of what I already knew! Now, my reasoning for testing with MyHeritage is to see how well the two different reputable agencies concur (or not).

Outstanding service. Problem taken care if the first time I called. Person was knowledgeable.

My experience today was first class. However, it has taken me over a week to get this point with lots of contact by email (I am deaf) simply ignored by them.

Received family tree posters in unsatisfactory condition, got in touch with the customer service and problem was solved immediately. Recommendable and trustworthy company refund policy!!

The young lady that helped me with a problem was very nice and helpful.