Myheritage Free Trial November 2022

The young lady that helped me with a problem was very nice and helpful.

The consultant I talked to was very helpful, kind and serviceminded. She took all the needed time to answer my questions and clarify the points I had on my list.

My query about subscribing to MyHeritage was dealt with courteously and promptly.

Thanks for the help in updating my email. It was an easy and pleasant experience.

I wrote a review about MyHeritage several days ago and forgot to mention that due to infection by Covid-19, I was not able to send my DNA sample until three weeks after having received my DNA kit--as it took two weeks to recover from the virus and an additional week to be sure that I was no longer contagious. I spoke with Anna and explained the reason for the delay. To my delight, she explained that there was no problem in activating the kit and sending the sample thru the United States Postal Service--and that there is no actual limit as to when You can activate your kit and send your sample. As I described in my earlier review on 12th of May, Anna was most helpful! Again, Kudos to Anna and to MyHeritage for the thoroughly professional, accommodating, and splendid way in which they handled my issue and membership! Today's Date: 15th of May, 2022Note: As of this year--2022, MyHeritage has overtaken its nearest competitor in the size of its database.

I needed to change my email address and to recover my password. Your agent was very courteous and friendly, helpful and efficient. We were able to make the necessary changes and recover access to my account.

A few days ago, after having received confirmation by email, I called by phone to confirm in-person that my DNA kit was received by MyHeritage in Texas and was treated with the utmost courtesy and consideration--by Anna. Anna informed me that I would be able to track the progress of the DNA testing process of my sample through my account. It's a simple process: Log into your account, click on the category marked "DNA," then the list of progress appears. The timeline of the progress is recorded and highlighted through each step. As each step in the process progresses, you will get a detailed, step-by-step, easy to understand description as to what is taking place in the lab with your DNA sample.Also, Anna informed me that if I ever have questions or concerns, I would be able to call at any time--as their phones are open 24 hours a day. The whole process of my DNA analysis should take three to four weeks. Not a long time to wait! I'm very patient anyhow! According to all of my investigations into DNA testing companies, MyHeritage is rated #1 in its extensive and comprehensive analysis of autosomal DNA and is noted to have the best tools in which to do so. And of all the DNA testing agencies, MyHeritage has the largest database for tracing ancestry and living (yet unknown) relatives! As of today's date: 12th of May 2022 (as of yet...), MyHeritage doesn't test mtdna (mitochondrial DNA/Maternal haplogroup) or ydna (Y-chromosome DNA/Paternal haplogroup) ....Today, I received an invitation to upgrade at half price ($60.00) my DNA kit from its current "Ethnicity Estimate and DNA Matches" to the "Genetic Risk Reports" as concerns health and the possibility of disease. Although I consider this a good deal of great value, I presently choose to forgo it, as at my present age of sixty, I'm well along in my knowledge of my health and of my family history...and actually, it's very good! My 89 years young mother has never had a major health issue and takes only two prescription drugs, one for thyroid and one for cholesterol. I do encourage others to consider such offers of upgrade, as (obviously) they can be extremely beneficial! Now, for those relatively few individuals who've complained about MyHeritage being pushy with such offers, my answer is that as long as an agency's science is sound, the business angle is quite acceptable. As all DNA testing agencies operate as institutions of science, they also are legitimate operations of business in the field of health... Nothing wrong with that whatsoever! And so, in conclusion, I happily and eagerly await the details of my test results!P.S. I have tested ethnicity through another reputable DNA testing agency with excellent and impressive results, but at a much greater expense! As I already had vast knowledge of my family ancestry/history, I was very moved and impressed to find that the DNA testing confirmed a great deal of what I already knew! Now, my reasoning for testing with MyHeritage is to see how well the two different reputable agencies concur (or not).

Sandy was wonderful I have never been helped by a more friendly and helpful person. She was very patient with me and was very knowledgeable. You are very lucky to have her in your company. I hope if I need help again I will get Sandy. Thank you Sandy. Patty

MyHeritage was easy to use and I really enjoyed working on my Family Tree using it. However, after a couple of years, I found the cost excessive for the Complete package. I was able to talk to Customer Service, and they quickly reversed the charges for my auto-renewal for this year's fee, as it had auto-renewed only two days previously. Excellent Customer Service.

I was unable to cancel my subscription on line. The service was no longer needed. I contacted the myheritage call centre and spoke to Gina P. She was very helpful, efficient and friendly. The query was quickly solved. Would recommend. Many thanks.