In Store Hot Topic Coupons February 2023

Always an amazing store! Great product great customer service! Never a bad time. I worked for the company for 7 years and I miss everything about it!

Love the clothes great unique styles

I love your prices and selections

Ordered on 12/5, received 12/23And I’m not sure I would have gotten anything had I not harassed them on Twitter. I will give them a “meh” rating as they replied. They delivered. I got what I ordered and some coupons. They want to be good, they just aren’t.

Ordered a bunch of shirts during black friday and most came fine but UPS lost 3 of them. Called the store and they had no problem getting a reorder set up for reshipment. Still waiting but thats okay, I understand that shipping during this time can be chaotic.

I have had a great experience with Hot Topic in store. I love my local Hot Topic and even pop in to say hi to the workers and manager whenever I stop at the mall. Never had any problems online either... until now. In January, I checked my bank account as I usually do to make sure everything is okay. I see a Hot Topic charge I know I didn’t order. To double check, I go online to my HT account and don’t see any purchase for that amount. I further call HT customer service to make sure I’m not seeing things. The guy didn’t see anything that I made that big of a purchase and recommended I call my bank credit card company right away. So I called them and they said I would have to get a new card because that was potential fraudulent activity and they would investigate it. The credit card company refunded me my money and sent my new card. In March I decide to purchase from Hot Topic again, like I usually do. They cancel my order and send me an email that it has been canceled but do not specify the reason. So I decide to call customer service to inquire why it was canceled and they said maybe my information wasn’t right with my new card but couldn’t see a reason as to why. Fair enough. I reentered my new card number to make sure it was correct, my email was the same, name, shipping and billing address was correct, etc. An online sale comes up and I want to make a purchase. I put the order through and not even a day later, the order is canceled... again. I call HT customer service again and they look into it and the woman says that I cannot make anymore purchases online because my account has been suspended because of a fraud claim I made to Hot Topic in January. She told me I could still purchase in store though, through an associate who could put my order in that way. So I did that. I went to the store, an associate helped me put my order in. Two days later I decide to check my order status and it shows that it was canceled. So I call Hot Topic again and I explain that I was told by another customer service representative just a few days earlier that I could go into the store and have an employee put in my order for me. This representative informs me that no, I cannot even have an employee put in an order under my account because it is still online and linked to my account, which is suspended because I reported Hot Topic for charging me for a purchase I never made (there is proof of that). Why would a company I WANT to give my business to suspend me from buying from them ever again just because I reported a charge on my credit card from THEM?? I don’t want to stop buying from them but this is very frustrating and unfair. ** UPDATE ** :: after many failed attempts to work it out with customer service on various forms of contact on social media, email and the phone going in circles with them, I decided to contact the president of the company. With customer service on social media and email, I didn’t feel listened to even when I presented the evidence. The response I got from them was less than 2 minutes after I sent the message and evidence. But when I emailed the president, they not only heard me out but gave me $5 extra in my rewards for my trouble and apologized for the inconvenience I had. Moral of the story: when there’s a problem that cannot be solved any other way, you go straight to the top. Don’t bother with people who can’t give a solution. I am thankful they value me as much as I want to promote them. Glad it turned out okay (:

Ordered my first item from the website and picked it up at the store today. Was super easy and i always feel welcome in hot topic. My fave store ever. Always satisfied with what i buy there.

Shipping was pretty decent came within 7 days I was worried it would take longer. Products were exactly how I expected. 5 stars I even made a second order.

It's 50/50 with this website sometimes it goes slow sometimes it works fine. Depending what you order it takes time or you get it within a week. Not to mention their somethings they need to fix like to redeem something it was hard to redeem because I didn't really know how. Honestly I think the prices are way to expensive as well.

Love this store so much!