Fitbit Versa Coupon Code February 2023

Excellent Fitbit - immediately replaced my defective Charge 3 tracker despite being out of warranty.I leave plenty of negative reviews for poor companies, so this was exceptional service

Customer service is on point. After experiencing a charging issue with my Charge 3 I emailed the Fitbit team, fully expected the reply to take a good couple of days but actually it was a matter of hours. After following the advice I was given and the Charge 3 not responding to it I was promptly sent a link to arrange a replacement free of charge. Technology isn't perfect and has its faults but the customer service to get this resolved was great. Thank you FitBit.

Extremely hard to find replacements for broken pieces. Howbeit service is acceptable.

Working great! Easy to setup, too.

I've had a couple of dealings with Fitbit with regards Fitbits that have issues, straight away they've replaced them and it's been a simple and easy process. I've found that the live chat is the easiest way to get in touch and the agents are always very efficient and helpful. Excellent customer service always!

My Fitbit versa 2 suddenly stopped working spoke to a lovely adviser who gave me the best customer service really tried to get my Fitbit back working unfortunately it was unfixable but the advisor sent me a link to get a new one free of charge as I was still under warranty and within 6 days it gets delivered and working perfectly

Once upon a time I left an excellent review for having receive really good service in terms of communication. However, someone hacked my fitbit account and I no longer have access. I have been in touch with support but there has been no progress. The following relates to the notes I have taken so far:Sunday 2nd June 2019I got in touch with Fitbit support as I was locked out of my fitbit account. My password was not being recognised so this means that my account was hacked. I tried to change my password but this did not work either. When I contacted support they said that they would escalate my case and make contact with me via email. Monitor this.Monday 3rd June 2019I called Fitbit at 8:20 am and got through to support. The chap I spoke to mentioned that my case is in the process of being looked into and that I should wait for at least 24 to 48 hours for a response. He advised that my account has been deactivated whilst they look into this. Monitor this.Friday 7th June 2019I called Fitbit at 8:26 am. The chap I spoke to mentioned that he would speak to the department and that hopefully I should receive an email by the end of the day with details of what they are going to do.Friday 14th June 2019.I still have not had a response. Will keep updating this review. No one has been in touch as yet.Okay, I have some further information to add. I finally received a long email from support explaining everything. They mentioned that they had reset my fitbit account email as apparently that had been changed by whoever hacked my account. Anyway, I have reset my password and I am now able to access my account. Despite the delay there has finally been some good communication and as a result of this I am changing my rating from one start to 5. Everything is fine now, thank you.

I am in the market for a Fitbit Versa2 and was at the store looking at them I photo graphed the box and came home and was reading about the Fitbit online at the Fitbit Site. I notice that what was on the box was not what they were saying on line. I used the chat feature to ask questions why. The battery on line is showing 6+ days of life and on the box it shows 4+ days. Chat kept saying its 6+days depending if you have apps running. It also says "Swimproof & Tracks SwimsTrack your pool workouts with a swimproof case that’s water resistant to 50 meters"..I asked chat if you need to buy a special swim case for it and she just quotes exactly what it say online. I told her the way you guys word stuff is vague and misleading. How are you suppose to trust these companies with their expensive products?

The screen on my Charge 3 recently glitched after owning the tracker for 9 months; the device was still syncing to my phone but the screen would no longer turn on. While it's unfortunate that my Fitbit has been a glorified pedometer for a few days (hence 4 stars), the customer service process (logging a ticket online, webchat, attempted remote fix instructions, and replacement) were extremely simple, straightforward, and hassle free.Was pleasantly surprised with the ease of the warranty replacement.

Well, it was my birthday, I already own a Blaze which has been faithful for 16 months and I was super excited about getting the Ionic as the Blaze has been goodOpening the packaging was again super exciting, it looks simply stunning.. so to have a great looking watch with a built in GPS and it being water proof ticked all the boxes I’d been looking forOn my first run, something odd happened, it was outlandishly wrong with my pulse. Up at 204bpm. On the Fitbit Forums, many say it’s about tightness and location on the wristThe next day, I tightened whilst on the treadmill, it seemed to have done the job. Move forward just two more days and this time it displayed 199bpm. At 45, I think blue lights would have been the order of the day. Next day 207bpm, blimmy, I’m Dead!At least on the treadmill (very new machines too) I was able to test my heart rate against the Ionic and found on average it was 40bpm out on different treadmillsPhoning the major retailer (who have been fantastic) put me in touch with Fitbit technical who asked a number of questions. Very helpful to start with. They could see over 16 months of records where my heart rate never tried to do an Alien scene. I was directed via email to a website which I’d already been to plus given a couple of questions which I replied toA few moments later (super quick reply) I received an emailThank you for getting back to us and for the information that you've provided.We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.Please let us know if you have any other questions.Sincerely,Wow! So Fitbit are aware of an issue with the watch and basically it’s fine as they know it has an issue, no fix date, no other explanationObviously I replied to the email with my disappointment and thus had no replay. So, phoned the retailer explaining the issue and the fact that Fitbit are aware that the watch really isn’t fit for purpose and have offered me a full refundSo, it’s back to my trusty old Blaze and it’s shame on Fitbit as looking on their forums it seems they have known about this all mighty mistake since it launch with people reporting issues with heart rate monitors when used in conjunction with vigorous exercise or swimming it seemsI really hope this helps people who are thinking of purchasing one of these stunning looking watches. For me, I just wished it worked and had instead of it being not fit for purpose—-Update, having thought about it for a few hours, I’m now in two minds in thinking that I have just been on the backend of a disgruntled member of staff. So I have asked for replacement with the hope that my thinking is correctI shall update my post and correct what needs to be corrected if this turns out to be the case——-UpdateSo, I received another email from Fitbit for you to read below Thanks for taking the time to reply back.We’d like to let you know that at the moment a workflow from our team has not been established yet regarding this matter and we are unable to provide you a frame time. However, We can assure, that we aware of the problem and we are working very hard to to resolve this issues as quickly as possible. If you have already agreed a refund with Amazon, that would be okay. Also, we wan to thank you for your Feedback in previous email, really appreciated! Please let us know if there's anything we can do for you. We will be always here for you. After reading this email I was a little worried about receiving a replacement (even though the password pin had started to play up showing signs that something wasn’t just right anyway) then I thought, if Addis’s was allowing their name to be attached to this watch (all be it at a premium for the consumer), then they wouldn’t allow a sports health watch with such a blatant issue onto the market without making that company sorting the issue or they would make FitBit pull the watch from sale.With that in mind, I also purchased an official sports strap to go with my replacement ionic. Instantly, the difference in be able to tighten the strap was obviously where things felt different (no discomfort just tight). There was also no movement unlike the standard strap issuedSo, first tests today and I can confirm that it was showing very similar reading to my Blaze under hard usage. I shall keep testing, but I feel this is more of a marketing boo boo and not actually a fault of the watchFitBit should really issue a sports strap plus the standard strap for none exercise usage in place of a large and small strap which may have been the plan all along until the marketing guys got involved. You can see in doing this, they would remove the premium attached to the Adidas watch other than the obvious bits which to me is not relevantI’ll be out for an outdoor run tomorrow and see if the HRM plays up. I’m guessing it will not as virtually no sweat can penetrate he sensor thanks to the strap design——Final UpdateSo, it seems if you want this watch and wish to use it as a sports watch, then you’d better buy the official sports strap found on the Addis Ionic and tighten it properly to your wrist so no sweat can seep to the sensors. Since doing this, my second Ionic hasn’t acted up with the heart rate monitor reading almost identically to my old BlazeWith that in mind, an alleged guestimations about the strap which Fitbit supply with this watch questions the Ionic watch “fit for purpose” usage section of the law. I just cannot believe that a company can be so ignorant and uninterested in resolving the issue.I know my next watch will be a GarminEdit 03/05/2019I've started a thread on Fitbit with the hope that others will start to show the failure of this watch. Sadly the sports strap didn't resolve the problem. To find it, simply copy the description below, navigate to the fitbit community website, select Ionic and paste. The thread show itself. If the thread is dead, then it means it has been removed by one of the Fitbit teamFitbit Ionic Heart Rate Failure Image Uploads