Figis Free Shipping Code January 2021

First off I would like to say that all of the people leaving 1 star reviews did NOT read the TERMS AND CONDITIONS. It clearly states on there how much the shipping and handling will be (it's based off of how much your order subtotal is.) Yes, the quality can be bad at times, but no company is perfect. And YES YOU DO HAVE TO PAY FOR SHIPPING EVEN IF you return the item because they still had to pay postage to ship it to you(along with $6.95-7.95 to send it back.) And for those of you saying that they shipped it to the wrong address, please just have them double check your shipping address before you tell them it's okay to place the order. If the package does get shipped to the wrong address, just call in and BE POLITE to the customer service rep because then they will do everything they can to help you. It was most likely the mail-carrier's fault for taking it to the wrong place, not the companies. If you're rude to the customer service rep then they will NOT want to talk to you. Just remember that IF YOU DON'T WANT TO TALK TO THEM, THEY WON'T WANT TO TALK TO YOU!Shipping costs: THEY DON'T CARE HOW EXPENSIVE YOU THINK THE SHIPPING COSTS ARE--- if you don't like the shipping costs, then DON'T ORDER! They'll do just fine without you.Next, just because of the fact that you "have been a customer for # of years" DOES NOT MATTER. If you don't pay your bills on time, then you get a late fee and that is that. This company does not help grow your credit, nor do they have a physical credit card anymore. They give you a rough estimate of a credit limit based off of your household income. YOU ARE PRE-APPROVED FOR A CERTAIN AMOUNT--- UNTIL FINAL CREDIT APPROVAL (which can and will change your credit limit based off of household income, etc.)!! Once you place an order, the credit department determines whether or not you need to make a down-payment (down-payments are normal, DON'T YELL AT CUSTOMER SERVICE just because you have to make a down payment... it's not their fault), if it gets cancelled, or if it ships out. The monthly payment number that you see IS JUST AN ESTIMATE--- IT CAN CHANGE! (as it says in the Terms & Conditions)Next: Returning Items - Returns can take between 4-5 weeks during busy season, and 2-3 weeks during their normal season. Then you will be reimbursed for the order subtotal, and then you still owe them for shipping.When you order something, keep in mind that they only ship on business days, so Monday, Tuesday, Wednesday, Thursday, and Friday (before 12:00 p.m.) And to all the people saying they stole your money, they really didn't, you just don't understand how the system works.To the people saying that you didn't order something and it got shipped to you: NEWS FLASH, you did order it, you probably just don't remember. If you really didn't order it then you probably gave someone your account info which wasn't smart.TO THE PEOPLE COMPARING THEM TO AMAZON: they are NOT a trillion dollar company, they WILL NOT have free shipping unless there is a promo code out. If you love Amazon, then just order from them instead.One more thing for the people that call in yelling and swearing: That is NOT GOING TO HELP YOU GET YOUR WAY AT ALL. Just be patient and polite and the CSR will help you! And if someone tells you they aren't able to do something, they really CAN'T, they ARE NOT lazy.Seriously, read the TERMS AND CONDITIONS before you get mad next time.

I was going crazy looking for the website, now I see they went out of business. Sad we ordered every year an loved it.

I have done business with them for 15 years!!!!! Never had any problems with this company. Sad that they won't be around any more. I will miss my holidays ordering. Good luck in your next business.

people they are closed down. out of business.

I've no complaint concerning delivery, etc. My first order the cashew nuts were delicious and fresh but the next order wasn't as good and the nuts seemed old.My serious complaint is their billing system, it needs serious updating. Also, my understanding is that they are closing. I received no notice nor have I received a current bill.

Figis has always delivered orders on time and sent exactly what I expected. I love the variety of items.

The Valentine's gift of the roses in a vase along with the delicious chocolates were perfect.Couldn't have asked for a more precious gift. We can always count on fabulous gifts as well as wonderful tasting chocolates from Figi's.Happy Valentine's day.

the hummingbird cake left something to be desired

great customer service. Delivery on time. All the products excellent.

I have ordered multiple products. This company provides the best candies, popcorn and chocolate goodies I've ever had. Outstanding!!!

Loved the gift we received from Allen @ Debbie Myers of Elkin, nc. The breakfast basket was so nice. We were overwhelmed at the items and my husband tore right into it. I am using the basket for christmas. Thanks for being a great company and providing great products. Huffman family

I am writing this in response to quite a few of these reviews, but particularly, Renee's. First off, I in no way, shape or form speak for or represent the company. I am a lowly, front line employee who deals with individuals like you on a daily basis. I do not understand the thought process that would lead you here after your experience just to complain about the "terrible customer service." You received a faulty item. I get that, but it happens. You are not the first, nor will you be the last, customer of any company who receives a product that does not meet typical standards. If the fact that mistakes happen is a concept you are unable to understand when dealing with businesses of this scale, then you are going to have a really tough time in this world.Next, you complain that you had to wait on hold. I am curious what you expect during a company's busiest time of the year. Hold times during peak seasons are standard for literally any company you can imagine, and the same people answering your calls are the same people responding to your emails. So your entitled urge to be able to push yourself to the front of the line through calling, emailing, tweeting, etc. is not only making the process slower for everyone else, it is making it slower for yourself.To address the rest of your complaint, allow me to let you in on a secret: the fudge you received was a free gift. The sender didn't buy anything for you. For spending X amount of dollars they were given a FREE gift of fudge that they chose to send to you. To make up for this mistake with your free gift, you were offered significant compensation in the form of 3 gifts worth considerably more money. Why this replacement gift, why not send you fudge? Because obviously something was wrong with the fudge! I do not know if you understand supply chain management and ordering on this scale, but we cannot just make new fudge appear...in the middle of the Christmas holiday. So, the company did what it could and, along with eating the cost of the FREE fudge that was sent to you, decided to eat even more cost -including shipping- all to make customers happy. Explain to me how that is not good customer service? Because it sounds as though your only complaint is that the world was not built specifically to satisfy you every step of the way. These customer service reps work very hard to assist in cleaning up mistakes they had no part in making. They are people, they have families, and they deserve better than to be berated, talked down to, and demonized online by the likes of you.

OMG I received my order it's perfect I'm satisfied kudos to figi's will order again & recommend to family & friends

Thanks for the gift I love the assortment of candy. very good old time christmas candy. Very nice reusable container.

always good treats . I haven't had to talk to customer service yet because Figis is on top of there game