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Ernest Jones Pakistan Reviews

Lewis k
2020-05-11 12:21:36

Not sure why so many bad reviews

Not sure why so many bad reviews. I've had nothing but a positive experience with Ernest Jones.Website is easy to navigate and the range is quite extensive, it's moderately priced and in line with goldsmiths etcI would like to add a special thanks and recognition to customer service agent Halima Sarr. She helped me from start to finish with my fiance's bridal ring set and assisted me with quite a major issue I had. Halima honestly couldn't have been more helpful. A true asset to the company and I hope her superiors give her the recognition she deserves. Definitely contributed to the sale so thanks again.Will continue to use Ernest Jones in future

Paul Pitt
2020-05-05 14:37:21

Excellent from start to finish

Was shocked at the amount of poor reviews but I bought a watch as the offer was too good to resist. Ordered on a sunday. Delivered 2 days later. Great communication and the watch was immaculate with all boxes, hang tags and stickers in place. Wouldn't hesitate to shop again

2020-03-18 19:56:23

ring valuation

I sent my ring to be valued on 02/03. I advised that my phone number had changed since the resizing and was told a note would be added to change my number. I didn’t receive a text to say my ring had been received, so went back into store on 12/03. They advised my number hadn’t been updated but they would do it now and my ring would be back within two weeks ( so I assumed this to be 16/03). I hadn’t heard anything on that date so went into store again for an update and was told it would be back in store in 3-4 weeks and shouldn’t have been told that other date by the previous colleague and that my number had not been updated so he would do it now! I said I had a receipt to confirm it would be back by 18/03 latest so I expected it to be back by then. I called The store today to save going in unnecessarily (on the 18th) to be told by a lovely woman that it was actually back in store the previous day and did I not receive a text?. My number had not been updated once again and was taken down a digit too short on one of the occasions. It was so lucky I called to check with everything closing down! I have my ring and valuation. I am happy with the lady from today she was lovely and couldn’t be apologise enough for the previous mishaps. If my number had been updated correctly on the first occasion it would have avoided all of this and I would have given 5 stars as I was happy with the quality of the valuation and customer service on previous visits. But unfortunately the service does depend on who you see on the day.

2020-03-05 21:21:30

Took my 5 year old engagement ring in…

Took my 5 year old engagement ring in to the Cabot brach to be replated. I was told it would be 3 weeks. Had it back within 5 days, looking as good as new and now even better than my wedding ring. Both staff members friendly.

Kathleen Fell
2020-03-02 10:45:30

Excellent customer service from all involved

Excellent customer service from Peter at Customer service and from Heather at the Liverpool store. After my daughter's sapphire ring was taken in a burglary she had placed an order at the Birmingham store which was later cancelled as no longer available. Peter in Customer service arranged to order one from the manufacturer and kept us informed of the progress. In the Liverpool store(Parker Street) Heather contacted the Oxford Street, London store and arranged for 2 rings to be made available whilst we were there last weekend. One the ring on order albeit in a size larger and a LeVian Aquamarine ring. The staff at this store were also very helpful and my daughter was thrilled with her choice. Thank you to all involved in lifting spirits and showing a human side after this burglary.

Lynn Harris
2020-02-18 19:37:20

My partner and I bought a beautiful…

My partner and I bought a beautiful engagement ring from the Brighton branch on February 14th. We received the most excellent service from Craig who was patient, friendly and informative. Also Lauren and Gabe who were lovely too. We’d also been into the Eastbourne branch previously to look at some rings and had fabulous service from Millie and Becky too. Definitely worth 5 stars.

2020-02-09 08:56:38

Amazing customer service

Amazing customer service, York Outlet centre were amazing when I lost my engagement ring. So helpful, friendly and caring. I will definitely be back to buy my wedding ring. Thanks very much.

Tracy Chafer
2020-01-31 02:44:42

James Ernest Jones mk

Hello, We were recently served by an amazing person named James, at Ernest Jones, in central MK, the smaller store, near to the Disney store , not unit B further down, the one between Fraser heart and the three store. Well, I have to say we received the most amazing service! We were looking for a wedding ring for myself to match my engagement ring and Eternity ring my wonderful fiancé had already purchased through James. He was beyond helpful, I had no idea what to put with my beautiful rings, should I go with a classic plain band? Something with some sparkle,... no,... he allowed me to try on what I wanted, then he made me try on what he believed’ would compliment the amazing diamonds and sapphires already on my finger. We ended up buying a ring which looks so amazing with my other rings. He gave us guidance and assurance, and I’m so happy with my choice, and his wonderful unbiased knowledge helped us make the right choice ! Because we received such an amazing service from James, we thought we have to go back to the store and purchase my husband to be’s wedding ring. We chose an amazing ring which compliments my rings perfectly. Hubby to be has a wonderful white gold band set with diamonds, which is perfect. Weddings are stressful

Darren Haigh
2020-01-28 17:55:42

Excellent customer service

As a result of an issue we had with my wifes wedding ring I contacted customer support and spoke to the very helpful gentlemen Dil. He was extremely sympathetic to our issue and dealt with the matter in a prompt and professional manner. As a result of his actions our issue was quickly rectified and he delivered a first class customer service. Thankyou

2020-01-24 08:21:57

Excellent Service

My experience with Ernest Jones has always been very good and I cannot fault their service. I’ve purchased an engagement ring and watch without any hassle. In fact, when I purchased the ring in the wrong size, they directed me to a few stores which had availability and swapped the rings over with no issue. I think as a society we are so quick to express negativity and don’t give praise when it’s due.I will be back soon in a few days to purchase a Tag Heuer Aquaracer!

2020-01-21 18:58:05

very happy customer

I've given you 4 stars as it has taken 2 months and 2 very bad reviews to get my refund all I can say is thank you dil you have made my dying husband and myself very happy I will of course visit your store again as the staff there in ABERDEEN st nicholas centre were very good and helpful and you have some lovely jewellery in the store once again dil thank you a very happy and grateful customer

Stuart Weaver
2020-01-20 13:32:21

shop online is cheaper?!

Earnest Jones at Bluewater is great, staff were respectful and wouldn't keep chatting to me when I said I was just looking (unlike other stores), and when I found a ring I was interested in, they were very prompt to let me see the item in more detail and the payment process was quick and smooth. After asking if I were to change my mind can I get a refund, I was told yes.I then went online to show a family member the chosen ring, to find it was cheaper through their website with 10% off!! This was disappointing. So I then ordered up the ring on the site for delivery and canceled the one I paid for in-store. Although they told me it was too late and I would have to go to the store for a refund (disappointing again), ultimately there was no quibble and they refunded me without any problems! Enjoyed the experience, although it would have been great to be able to cancel the order over the phone!

Derek Baptist
2020-01-18 14:49:46

Excellent Customer Service

Ordered an Omega in their Xmas/Jan sale which was on offer at a great price.Heard nothing so sent e mail to customer services - no reply.After a week or so got an standard response e mail cancelling order due to ‘No Stock’.I suspect they either had no stock in the first place or maybe had one item to sell as a loss leaderVery unprofessional - I have bought from them before but wont againJudging by the number of poor reviews the management don’t give a fig as nil response or attempt too improve thingsUpdate:Ernest Jones Customer Service Team Member Dil contacted me and apologised for my experience They did not have the Omega that I wanted in stock but did offer me a 12.5% discount on another Omega that I was interested in.DO I opted for this and they arranged delivery to a store which could alter the bracelet and this was all undertaken smoothly and professionally Fair do’s from what was a very poor experience initially, Ernest Jones turned this around and I am delighted with my new Omega. My thanks to Dil and Ernest Jones

2020-01-11 14:01:10

We bought a watch from your Bath store…

We bought a watch from your Bath store today.The service and staff were absolutely brilliant.So friendly and so helpful.It was an absolute pleasure to shop in this store.Thank you Ernest Jones Bath ⭐️⭐️⭐️⭐️⭐️Just reading the previous ratings..It reads like some of the other stores could learn a few things from Bath.I have shopped at many jewellers over the years and my experience was so good I needed to share it.. 3 members of staff in the store & all 3 were fabulous....

2019-12-27 22:41:45

Went to the meadowhall branch today and…

Went to the meadowhall branch today and was extremely impressed with the service we received from the assistant manager Christy. She was very helpful what goes a long way when it comes to customer service.

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3.9 / 44 Votes

Ernest Jones Pakistan Dsicount Stats

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Max. Discount 50%
Last Updated May 2022

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