Classpass Invite A Friend Free June 2022

The program is great. I would give them a higher rating if their support team was good. If you e-mail them you only get an auto-response someone will get back with you. Still waiting 2 days later. The online chat is not worth your time. They must be reading from a script with the most generic answer. If it's not in the FAQ dont bother wasting your time.

I really like the principal of this, and haven't had any issues with cancelling or changing my membership at all. I also found that the website is very clear in terms of it's cancellation policy.The reason for 3 stars is that I don't particularly like the interface on the website. It doesn't look nice, as far as I can tell you can't save any searches. And it's particularly bad on mobile. When you search for something it kind of covers everything else and makes it hard to navigate.I only ever search for one studio, and I always go to spin, so I find it a little frustrating that every time I log in to my account and go to search, it's all yoga. I feel everything else remembers what you like/don't like, can save searches so this could do with a bit of work. Also, not sure if this is just on mobile, but when you book a class an advert comes up asking you to refer a friend. Instead of this, or maybe before this, a confirmation message would be much better. The advert on a mobile takes up the entire screen, so it makes it look a bit like you'd need to do something with this before confirming your class, when in actual fact if you just close the advert, you'll find that you're booked on.Apart from that, really great. I couldn't afford to go to this particular fantastic spin class as much as I do without Class Pass.

I love it!! I get to try do many different studios and classes

ClassPass is a great idea. Being able to book into classes at any studio is a great change to working out. The credit system is fine; however, I was a member for 4 months and they raised the prices twice. I also live in the Metro Vancouver area and outside of Vancouver proper there are not a lot of ClassPass studios. Two that I was visiting in Burnaby removed ClassPass.

I love Classpass because I can try an array of different classes without committing to one studio. I also love that when I travel for business or pleasure, the destination usually has Classpass and I am able to use it while traveling. I also find this to be much more cost efficient than paying for individual classes or for a membership at one of the studios I visit on CP.The one caveat I have about CP is that sometimes a class will be surcharged (a class that is normally 14 credits goes to 18) and if you do the calculations you are technically paying more on CP for the surcharged class than you would if you paid at the studio. I avoid booking these classes but find that frustrating that it is an option.

I love the flexibility of class pass, its great to be able to workout at different studios wherever you are. My qualm with classpass is their email marketing. I have been a member on an off for 3-4 years and I still get promo emails that are only for 1st time members. As a tech company they should be able to tailor their email blasts. I have yet to get a promo as a current member aside from discounts if you get someone else to join. I also wish their weren't fees associated with re-activating your membership $79.

Update: Was contacted within a couple of hours on a weekend by the customer service team and issued apology and full refund. Changing my rating from 1 to 3 stars as the issue wasn't spotted by the system - but the customer service team did all in their power to swiftly rectify the problem. Charged for 6 months after cancellation of the trial period. No way to contact other than email via website. Awaiting reply and money back.

The website and app don't seem to function properly and the UI is quite poor for such a popular organization. ClassPass can definitely be cheaper than purchasing classes directly through your local studio depending on how often you attend but the definite downside of ClassPass is that the studio has a maximum amount of spots reserved for ClassPass users (so you may log on to the studio website and see that there is still room in the class yet its full on the ClassPass app/website). For this reason alone I don't recommend it, I like to have the option to reserve my preferred time and not have to commit to it days beforehand (the ClassPass classes fill up super quick due to the limited number of spots). If you miss a class or cancel late your card will be billed $15... so basically you have to commit to a class days ahead yet if you don't feel like attending (usually less than 12hrs before) you will be charged.... I don't really think its worth the hassle, I'd rather pay more for the convenience of dealing with the studios directly

Overall I’m happy with it, but sometimes there’s inconsistent price hike with certain studios like Tennis in Manhattan. Tech-wise, there has been a number of booking failure resulting me showing up in studio and my name is on the list. Customer service can be more empathetic to our needs because that’s what you are relying to in order in getting our loyalty. Remember that we see studio owners face to face sometimes and they can win us over to just buy passes directly out of personal connection.