Classpass Invite A Friend Free September 2021

Good concept, but not to be trusted. They're always trying to get an angle to get more money whilst providing the same service.

I had trouble (of my own making) with my account and membership and it was quite complicated to solve but the customer service team of Classpass were extremely helpful and kind and I even got a two month refund. Very grateful for their effort and goodwill.

Super fast answers, I really like their flexibility. I have had several personal issues and they always understood my situation. Love Classpass!

Always very helpful with scheduling part of dashboard. Send the best clients, polite, on time & tip well. Much preferred resource compared to other sources which seem to cost me money & the clients are late & don’t tip. HIGHLY RECOMMEND CLASSPASS!!! Amazing people all around! Very satisfied.

Really frustrating experience. I signed up for the trial, which I used two or three times but then decided it wasn’t for me. I tried to cancel, which I though I had done, but now I’ve been charged for another month because they have made it deceptively difficult to actually stop your membership. EDIT: they don’t refund (even if you’ve never actually used it), but they changed my membership to a cheaper one so I could get a partial refund. Would still have been great to be able to actually speak on the phone to someone though, which is not possible. They only communicate through email.

I was really excited to try class pass as a few of my friends had been using the app. After using my free credits, I noticed that my account was charged for a package that I didn’t sign up for. I contacted class pass immediately and Rei made things right and refunded the amount I was charged on Thursday 2/20. Then my card had been charged again on Sunday 2/23. I contacted Rei again as he had been the one who helped me with the first charge. He told me that he couldn’t waive it because I had missed a class on 2/2. This was interesting news to me because I hadn’t missed any classes. I contacted the studio and she checked my logs and said that I had signed in that day and doesn’t know why class pass would be trying to charge me. I provided Rei with a phone number and contact name for the studio and am waiting to hear back regarding this issue. This feels very shady, slimy, and money hungry to me to repeatedly be charging someone’s card for no reason. I loved class pass for the freedom and accessibility, but I have to say I’m truly disappointed with what they do with your information once they have it on file...Update: I changed my rating based on Brianna’s help. She looked into the matter and corrected my attendance and refunded the charge. Thank you Brianna.

Classpass has great customer service ( Thanks Garie ). I had some big issues with my payment auto renewal, and support team helped me a lot. Clear and fast communication. 5* for customer service!

Update: I got a response to my follow up email and the reward had been credited. Unfortunately it was this current month I could have done with the reward but at least I can put it towards next month instead. I've added a star to my rating as this has now been addressed. So far I've enjoyed the classes and freedom to explore classes my usual gym doesn't do. However I referred a friend and that friend signed up using my exclusive code. I never received an email saying my friend signed up and confirming my reward. When I emailed customer service they basically ignored my email and told me how to refer someone... Well yeah I know how I already did it!! The person who referred me got her reward as soon as I signed up so there must be an error. I did reply explaining again that my friend did sign up and again asked about my reward. No response. I have now emailed yet again as quite frankly if I don't get my reward to put toward my membership next month I'll be cancelling as I've clearly been scammed like everyone else.

I think ClassPass is great. I struggled to maintain regular workouts until using it. The variety and flexibility allows you to fit in exercise and fitness around your lifestyle and the gyms and studios on the app are very good. The added bonus is you find and discover new gyms in your local area that you didn't know where there, which benefits smaller, independent places that are competing with the chains. The only thing I wish could change would be the time in which you are able to cancel. 12 hours I think is a bit too long as you don't know what's going to happen with your day, and I do think £15 is too high a fee when you miss a class (with £12 being the fee if you cancel) - I think more people would cancel if the fee for this was half that of the missed fee, which would then allow other people to use those spaces.

I really enjoy this service! I was able to workout at different locations in NYC. Great service if you don't want to be locked into one gym all of the time!

I tried class pass under their 1 month trial and I loved it. I have signed up to continue. I was scared to try this at first based on the negative reviews but I am glad I did. During my month trial I tried 6 classes and still had 8 credits left. I tried cycling, aerial hoop, hot yoga, and Barre classes. Most classes were absolutely amazing and some were just ok. Either way I got great workout and was able to try something new. What I love about Class Pass is that I am not stuck at a studio. If one is a dud, I can go try a different class at the studio or go to a completely different studio. I personally don't reserve class more than a 1 hour before they start, unless I know the class is really popular and that I enjoyed it. By doing this, I don't have to worry about cancelling and possibly getting a charge, because I know for sure I am going. Sometimes though it backfires and the class that I looked at earlier is unavailable when I want to book. But that is my fault for waiting. However there are always more classes waiting. Depending on how many cities you select, you may find 5 more classes that are similar, starting at the same time.To address the negative reviews, I really think a lot of the negativity has arisen from people not reading. For example, the one month trial clearly says you will be enrolled in the $79 membership at the end of the trial if you don't cancel or modify. All you need to do is log into your account and change the plan. Class Pass has to start you somewhere in membership, so don't get mad that they choose the midpoint membership, it's your responsibility to change by the deadline. I also read about people being mad about credit prices for classes. If you do the math and look at the studio prices, they are offering classes at a discount price through class pass. I broke it down for one studio. Normally a day pass through them is $20. Through class pass it was $6. While they do want business, they are hoping to get permanent customers, which is why they are offering a deal. They don't want you to go through classpass and always use their studio. Otherwise you will be getting their services for supper cheap. So yes, if you find a studio that you like and you go there multiple times in a month, you may see the credit price rise for their classes. Class credits may also change depending the time the class is offered, how popular it is. You can't blame the studios for wanting to get more money for classes during peak times, they are still offering it at a deal. If you really want to take the class, check the schedule. You will most likely find it at another time or something similar at another studio.People also complain about being charged for missed classes. While I agree this stinks, it does not make class pass shady. Studios can't charge class pass for no shows. It's just like health insurance. A doctor can't charge your insurance if services weren't rendered. That's why you get a bill, which is often more than your copay. Don't be mad at classpass, be mad at yourself. Sometimes things are out of control in your life, but that doesn't mean it needs to cost someone else.

I could never book a class, and tried to get my money back to no avail... After pleading with customer service, it was promised that I will get a full refund on a week or so.So far the promised refund covers seven of the nine charges.I will keep you posted.

Very convenient for trying out different gyms. The app is very intuitive and cool. It motivates not to miss classes as you will be charged otherwise. However, the membership is quite expensive and doesn't give much credits. I also noticed that some gyms don't post timetable for the next week until Sunday, which is very annoying. Gyms also increase prices of their classes (in terms of credits) if you go regularly, which was quite upsetting. Overall, worth trying for 1 month, but then better to choose a gym and pay a membership.

Customer service has been dramatically improved recently and this is why I changed my review.Keep it up!

Signed up on their 30 day no quibble free trail, was amazing from the get go, booked all the local health clubs, spa days, swimming, unbelievable to be honest. Unfortunately I haven't had the best of luck finding a stable job, so had to cancel, but would recommend them to anyone looking to get out and explore.