Anyone who says, "Amazon just screwed me and that's it" is just, in fact, a LIAR. Things you do NOT need to approach Amazon with to get good results: Laziness, Attitude, Ignorance and a LOT of people do just that. All this name-calling and venom is just written in ignorance.If you have had a horrible experience, with Amazon, 95% of the time YOU are to blame for most of the problem. It comes down to a few factors on how you rate Amazon and a lot of people will rank Amazon in the heat of anger or without all the facts. I don't do that because i've used Amazon long enough to know they are a "middle" man and they are far better than most about "trying" to make things right. Amazon is dependant (often) on 3rd party sellers and at the mercy of USPS, UPS, and FedEx and SO many people do not take this into account when ranking them.Now, this is not to say that Amazon hasn't "slowed" on how they do things. Yes, "some" of their Amazon bases don't know what "efficient" means when it comes to processing and shipping because they don't have the staff to support the demand (read that again because that fact is KEY) and their 3-5 day guarantee goes out the door REALLY quick. In point of fact, that little idealism just needs to be removed because it makes them look worse than bad.Has Amazon ever "screwed" me on and order. NO and they never will. Why? A lot of people don't handle their situation with research and evidence, I make it a point to do that. I check tracking, i talk to my UPS and USPS mail people, i contact possibly 3rd party sellers to find out what's going on before i even "think" of contacting Amazon.Once you have all the possible facts and (again this is KEY so re-read it) you have a "solid" history with them, they will ALWAYS go out of their way to take care of you IF you get a good associate to talk to.Lately, i've been "flushed" by some online chat associates so CALL rather than chat because it's harder for them to make up some excuse about "disconnections" when SOME of these associates (3rd party and out-sourced, you KNOW when you get a good associate vs a out-sourced one) just don't want to handle you.If you come to Amazon "calm" and in possession with as many facts (out of your own investigation) as possible they will work with you and, often, they will drop you some credit to your account for your inconvenience.Now this is not saying that there are no bad associates. Yes, there are so i could do without myself by they are FEW and far between unless you get some of these outside of your own country trying to work situations inside your own country.IF YOU GET A BAD ASSOCIATE then TRY AGAIN and call or chat to get a better one. Don't be LAZY about it, try harder. Take a breath and get your anger out of your system.If you try you WILL get satisfaction with Amazon if you have a "solid" history with them. However, if you are known to have called in several issues without the facts, they won't try so hard because they just know you're a pain and don't want to deal with you.Now, let me clarify this: I have returned hundreds of items but i've been with them since the beginning and they know me and there are "notes" on me that says, "He investigates, don't try and BS him" because i've talked voice with a few and they've told me there are notes on me. They know i go the distance when it comes to facts so they know THEY have to go the distance as well.If you are expecting to call in and get butt kissers then you are the problem. They are not there to apologize and beg for forgiveness. They are there to follow facts/data and try to fix the issue to the best of their somewhat limited power (it goes in levels and the end-level phone associate might not have the ability to get what you need) so DONT GET HOSTILE for no reason.